We'll cover topics suitable for brokers and customers from how to run and build a business to how to support leaders and employees. We'll also include product knowledge sessions, commercial risk insights and People Risk expertise.
NIBA CPD and ANZIIF CIP points are available for selected webinars.
Changes have been made to the way in which NIBA CPD and ANZIIF CIP points are earned with Q Academy.
You’ll still be able to obtain professional development points by participating in e-Learning modules, most live Q Academy webinars and selected Q Academy programs, however, past webinars will no longer qualify for points.
Live webinars: How to earn professional development points
- Select a webinar and register for the session. Once registration is completed, you’ll receive an email confirmation from “Q Academy” with a calendar invite attached. This contains a personalised link to access the webinar on the day.
- Join the live webinar using your personalised link sent in the registration confirmation. Your attendance will not be recorded, and points will not be awarded if you use a forwarded link or watch as part of a group without logging in using your personalised link.
- Stay for a minimum of 90% of the session to qualify for ANZIIF CIP and NIBA CPD points.
Your training record
Participants who have met the above requirements will be emailed a training record within five business days of the webinar.
If you’re unable to locate your training record, please check the inbox and junk folder of your work and personal email address before reaching out for assistance via qacademy@qbe.com.
Upcoming webinars
Scott Pape: Beyond Barefoot – taking the next step
Join Scott Pape, the bestselling author and financial expert, while he shares invaluable insights on essential strategies and practical tips to navigate the dynamic financial landscape.
Learning outcomes for this session are:
- Understanding referral options for clients in financial distress (financial counselling)
- Understanding referral options for small business clients in financial distress (small business debt help line)
- Strategies for effectively communicating your value proposition to clients
Insights into the Sydney Swans culture, vision and sustaining a high performance environment
Join Drew Arthurson, the Sydney Swans Chief Operating Officer, on Tuesday 14 May, as he shares insights and expertise on the Swans culture, vision and approach to building and sustaining a high-performance environment.
During the session, Drew will discuss different ways you can grow as leaders in both personal and business lives, as well as provide examples of how you can still have success when faced with any challenge thrown your way.
Drew will also be available to answer any questions you have during a live Q&A at the end of the keynote.
Streamlining the process to optimise your Business Pack placements
Understanding cover differences when processing Business Packages quotes is key to a streamlined system process. In this session, our experienced underwriters will take you through a series of scenarios that look at key pain points and common queries, that you can use to deepen your own understanding and skills.
We’ll follow the story of a new broker using QBE systems, including hints, and tips to successfully place a new and innovative client. This journey will take us all the way from the initial new business, through to referrals, endorsements, changes of activities, and other challenges as the policy matures. Together with the help of our friendly underwriting staff, we will discover how to generate faster referrals or remove the need for a referral altogether.
Join us as we present key tips, to equip you with knowledge to confidently place risks, and help you achieve faster resolutions and better outcomes for your SME referrals with QBE.
In this webinar we’ll discuss:
- Common triggers and the information you need to provide to ensure faster response times and improved outcomes
- How QBE SME is changing, and how it benefits you
- How to get the best quote faster. Sending us the right information upfront can help us speed up the quoting process, so you can deliver even better service to your clients
- How to adapt a quote or endorse a policy to better address a client’s changing needs
- How to question decisions and provide further information
- Why surveys matter, and what do we look for?
- How the General Property cover helps Trades and Office covers
- What products are available beyond the Business Pack, and how they can complement each other
- General Referral hints and tips
Presenter: Dave Watts
Dave has over 30 years’ insurance experience, including in underwriting, claims, QA compliance, and broking. Currently a senior underwriter and SME Business Coach, Dave’s in-depth system and working knowledge of quoting systems supports his technical underwriting skills. This helps brokers place business with confidence. Dave enjoys finding creative solutions for complex challenges.
Watch on demand for expert risk insights and tips to help you lead more effectively and calmly.
Q Academy
Professional development, training and support for our brokers and partners.